Service
Managed Services
Managed operation of infrastructure, network or security against agreed indicators, for organizations that do not want — or cannot — keep the specialty in-house.
What is delivered
What is delivered
Evidence of delivery
Indicator dashboard, monthly report and service review minutes.
- Continuous operation and monitoring of the environment
- Change management with windows and approvals
- Incident and problem management
- Indicator reporting and periodic service review
- Environment evolution roadmap
Scope
What's included
Each track is contracted on its own or combined. Whatever does not fit your operation stays out of scope — and out of the price.
Managed network operations
Noryvex is accountable for the network: configuration, capacity, availability and estate evolution.
Managed security operations
Monitoring, alert handling and incident response under scope and authority defined by contract.
Change and configuration management
Nothing changes without a window, an approval and a record. That is what allows rebuilding after an incident.
Incident and problem management
Handling what stopped and treating what keeps stopping — two different disciplines.
Governance and indicators
Period reporting and a service review with agenda, decisions and owners recorded in minutes.
Capacity and evolution plan
What must grow, what must go and when — so investment decisions are not made under pressure.
Next step